Terms & Conditions

About Pathoxa Healthcare

Pathoxa Healthcare provides healthcare-related services including clinical care, diagnostic laboratory testing, health check-ups, and medicine/pharmacy services.

The availability of specific services, tests, medicines, and consultations may vary by location and availability.

Use of Our Services

You agree to provide accurate and complete information when booking an appointment, requesting a diagnostic test, purchasing medicines, or using any other service provided by Pathoxa Healthcare.

You must not use our website or services for any unlawful, fraudulent, or unauthorized purpose.

Clinic & Healthcare Services

Information provided through our website is intended for general healthcare and informational purposes. It should not be considered a substitute for professional medical diagnosis, treatment, or emergency medical care.

Medical decisions should be made in consultation with a qualified healthcare professional based on the patient's individual condition.

In case of a medical emergency, please contact the appropriate emergency medical service or visit the nearest emergency facility.

Diagnostic & Laboratory Testing

Pathoxa Healthcare makes reasonable efforts to provide accurate and reliable diagnostic testing and reports.

However, laboratory results may sometimes be affected by factors including sample collection, transportation, storage, testing conditions, biological variations, or other circumstances.

Diagnostic reports should be interpreted by a qualified healthcare professional in conjunction with the patient's symptoms, medical history, and other relevant clinical information.

Pathoxa Healthcare does not guarantee that a diagnostic result alone will establish a complete diagnosis.

Test Reports

Test reports should be reviewed by the patient and/or their healthcare professional.

If you believe that any information in a report is incorrect or requires clarification, please contact Pathoxa Healthcare as soon as possible.

Where appropriate, the laboratory may recommend repeat testing or additional investigation.

Medicines & Pharmacy Services

Medicines supplied by Pathoxa Healthcare are subject to applicable laws and availability.

Prescription medicines will be provided only in accordance with applicable prescription and pharmacy requirements.

Customers are responsible for providing accurate prescription and patient information where required.

Medicine availability, brands, quantities, prices, and packaging may change without prior notice.

Patients should use medicines strictly according to the instructions of a qualified healthcare professional and/or the medicine label.

Prices & Payments

Prices for consultations, diagnostic tests, medicines, and other services may change from time to time.

The applicable price at the time of booking or purchase will generally apply, subject to any clearly stated terms.

Payments must be made through the payment methods made available by Pathoxa Healthcare.

Appointments & Cancellations

Appointments may be subject to availability.

Pathoxa Healthcare reserves the right to reschedule or cancel an appointment due to operational requirements, healthcare professional availability, technical issues, or other circumstances.

Any applicable cancellation, refund, or rescheduling conditions will be communicated to the customer.

Refunds & Returns

Refunds, cancellations, test bookings, and medicine returns will be handled according to the applicable policy of Pathoxa Healthcare and applicable laws.

Medicines may be subject to restrictions on return or refund, particularly where required by law or where the product has been dispensed, opened, damaged, or improperly stored.

For any refund or return request, customers should contact Pathoxa Healthcare with the relevant booking, invoice, or order details.

Website Information

We make reasonable efforts to keep the information on our website accurate and up to date. However, information may occasionally contain errors, omissions, or outdated information.

Pathoxa Healthcare reserves the right to modify, update, or remove website content, services, prices, and features at any time.

Privacy

We may collect and process information necessary to provide healthcare, diagnostic, appointment, payment, and medicine-related services.

Personal information will be handled in accordance with our Privacy Policy and applicable laws and regulations.

Intellectual Property

All website content, including text, logos, graphics, images, designs, trademarks, and other materials belonging to Pathoxa Healthcare may not be copied, reproduced, modified, distributed, or used without prior written permission, except where permitted by applicable law.

Third-Party Services

Our website or services may contain links or integrations with third-party websites, payment providers, delivery services, or other platforms.

Pathoxa Healthcare is not responsible for the content, availability, privacy practices, or policies of third-party services.

Limitation of Liability

Pathoxa Healthcare will take reasonable care in providing its services. However, to the extent permitted by applicable law, Pathoxa Healthcare shall not be responsible for losses arising from circumstances beyond its reasonable control, including technical failures, delays, inaccurate information supplied by users, or circumstances affecting diagnostic results or service availability.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

Changes to These Terms

Pathoxa Healthcare may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated Last Updated date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Pathoxa Healthcare's applicable place of business, subject to applicable law.

Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Pathoxa Healthcare
Address: [ Art college square, Jobra Cuttack, 753003]
Phone: [+91 6370591287 , +91 6370096793]
Email: [info@pathoxa.com]
Website: [Pathox.com]